e Services Consulting

Improve Your e Services and Online Technical Support Programs

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Service Strategies provides a range of consulting services that will help you deliver exceptional online customer service and support. We have helped industry leading service providers re-engineer their online service and support operations to improve efficiency and drive world class levels of performance.

 

Online Technical Support Performance

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Our methods leverage the latest research into online technical support services, social networking and online support communities. Along with input from your key stakeholders and customers, we will identify opportunities for improvement and drive the changes necessary to optimize your online services. In addition, we will align your processes with the industry leading Service Capability & Performance (SCP) e Service Standard to ensure your success.

Our team of executive level service professionals each has over twenty years of industry experience covering e Service, Technical Support, Field Service and Professional Service operations. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service and support operations. They have spent their careers running service operations and solving the complex problems that challenge the industry.

 e Service and Online Support Planning

Service Strategies can help you design an e services program that will greatly improve business results. We will create a comprehensive plan for your online services that will lead your organization to the next level of performance. The plan will provide a road map to guide the development of your e Service offerings and help eliminate the chaos that can result from poor planning.

We use our proven planning processes to ensure alignment with corporate objectives and industry standards. The strategic plan will allow you to prepare for and implement the strategies necessary to achieve your e service goals and objectives.